ManageEngine ServiceDesk Plus
IT Help Desk Integrations (Turn your IT service desk into an IT command center)

1. ITIL ready
– ITIL incident management
– ITIL service catalog
– ITIL change management
– ITIL problem management
– ITIL CMDB
– IT project management
– ITIL features

2. Help desk software
– Knowledge base
– Self-service portal
– Service level agreements
– Business rules
– Automatic ticket dispatch
– Help desk notifications
– Help desk reports
– Mobile help desk
– Multi-site support
– Email commands
– Data archiving

3. Asset management
– IT asset & inventory management
– Asset discovery
– Agent scanning
– Track assets
– Software asset management
– Software license management
– Purchase order tracking
– Contract management
– System tools

4. Integration
– Integrations
– Desktop central integration
– ADManager Plus integration
– OpManager integration
– ADSelfService Plus integration
– Advanced analytics
– Custom application platform